Inline with the Freedom on Information Act below are the current policies and procedures.

Access to medical records data protection policy 2020

Computer and data security procedure 2020

Customer Service. Delivery of Service Policy

Data opt out policy

Data Protection Policy 2020

Equality and Diversity Policy

Freedom of Information Policy

Health and Safety Policy

Patient poster Final 1.0 opt out info

Pay and Pay Secrecy Policy

Records Retention Policy

Recruitment Policy

Subject Access Request Policy

Confidentiality & Medical Records

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

• To provide further medical treatment for you e.g. from district nurses and hospital services.
• To help you get other services e.g. from the social work department. This requires your consent.
• When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Confidentiality_of_Patient_Data 2.doc Confidentiality+and+people+under+16+new+format.pdf

Sharing_patient_info.doc Teenage_Confidentiality.doc

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

FOI_Leaflet.doc

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Access_to_health_records.doc

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Complaints_leaflet.doc

Complaints_procedure

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Violence_Aggression_Policy.doc

Patients' Charter

patients'-charter.doc

Fees and Charges

Please note, we only accept CASH or CHEQUE. For non-patients cheques must be supported by a bank guarantee card 

Fees_and_Charges.doc

Information Governance

Information is a vital asset, both in terms of the clinical management of individual patients and the efficient management of services and resources. It plays a key part in clinical governance, service planning and performance management.

It is therefore of paramount importance to ensure that information is efficiently managed, and that appropriate policies, procedures and management accountability provide a robust governance framework for information management.

HGZGKRC_Info_Gov_Policy.doc

Dignity

This policy sets out the practice provision to ensure that patients are afforded privacy and dignity, and are treated respectfully, in all appropriate circumstances where there is the potential for embarrassment or for the patient to feel “ill at ease”.

Dignity_policy.doc

Equal Opportunites

equal_opportunities_service_provision.doc

Advance Directives / Living Will

AD_leaflet.doc